Hey all, just thought I'd share a little update.
I brought an S23 Ultra back in February - and it's been an absolute trooper of a phone. Up until July/August time, when I noticed a pretty significant camera issue - I'd get a line on the output of photos/videos I took with the main shooter. There's a couple of examples attached.
Naturally, phone being in warranty still, I sent these off to Samsung with details, and they sorted out a repair order. This is where things get a little dicey.
I didn't hear back from Samsung after they picked up my phone, and they couldn't tell me where it was. So I panicked a little.
Turns out it was with the repair centre, and they hadn't scanned it yet. So all good again.
....until I got the news that they'd reported that there was no fault with the camera. Which, obviously, there is a fault. So the phone was sent back with the fault it had.
So I contacted Samsung once again, who advised me to either send the phone off for another 2 weeks for investigation, or to drive to my nearest Samsung store.
Not wanting to be without my phone again, I opted to drive to the Samsung store. Up until the point where I rang the store and they told me that their repair centre was closed, so they could look at the fault and nothing else.
So now I'm stuck in a Catch-22. I want the issue resolved in a manner that won't inconvenience me further (something like a doorstep repair, in-store repair (except they're closed), or a replacement device). I don't think I'm being unreasonable here - I've put up with this for a few months now.
So, speaking with Samsung's solutions department, they insist that my only 2 options are sending it away, or going to a store that's repair centre is closed.
...and that's it. No room for negotiation, no compromises, nothing.
So, this S23 Ultra is now being dealt with by Klarna. And this will probably be the last Samsung phone I buy for a while. I'm done, I'm sick and tired of jumping through hoops to get a £1,300 phone to work as I'd expect it to.
