How to change my country/region without deleting all data

tommyramone · ‎02-02-2024

Hi For some reason my country/region is set as USA but I am in the UK. If I change my country or region to UK all my product history, smart things data, and Samsung rewards etc will be deleted.

BandOfBrothers · ‎02-02-2024

Who supplied the phone to you @tommyramone ?

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Piper123 · ‎02-02-2024

Hi there

The region is set in relation to where you buy your device from, not which country you use it in.

You could back up (most things) to Google first but also bear in mind that changing the CSC may invalidate your warranty and this would only be valid in the USA anyway

I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.

tommyramone · ‎08-02-2024

I purchased it from Samsung UK brand new.

Anotheryou · ‎23-01-2025

Did you find a solution? I have the same issue. I bought my phone brand new in California where I live from Verizon. In my phone's profile it says Philippines. When I went to change it to the USA it warned me that I would lose account information and data.