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Original topic:

Free galaxy watch 5

(Topic created on: 02-06-2023 08:40 PM)
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Leigh666
First Poster
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Hi I was wondering how I claim my free watch 5 when I upgraded to my Samsung galaxy s23 ultra 

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PaulM1
Moderator
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Hi, @Leigh666. Congratulations on getting the amazing S23 Ultra! The free Watch5 seems to be an offer provided by your network provider. As it's not a Samsung offer, I don't know whether your network will send the Watch5 out with your new phone, or at a later date. 

In many cases, the free gifts require you to submit a claim after receiving your phone. Occasionally, they will be bundled with the original order, or posted out after approximately 14-30 days (after the returns period).

I'd recommend reaching out to your network provider's Support Team for information about when you will receive your free gift.

Please let us know what you are advised, as it will likely prove helpful for other Community users.

MFloyd
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Is there an update on this? I am having the same problem. EE say that I have to come to Samsung Members and somehow claim it there. This is very frustrating.
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