Has anyone else experienced a total loss of your Gallery on the S23U? I was recently on holiday taking loads of pictures and two days before my return flight, my entire Gallery disappeared. Prior to the trip, my Internal Storage was approx 240GB. Now I'm at 278GB (with all the pictures and videos I've been taking) and everything is now filed under System instead of Images/Videos. I feel like the files are still hidden in the phone. I checked the Recycle Bin, I tried the Clear Cache/Data. Unfortunately I did not have a chance to back up the newest photos, can anyone please advise? I called Samsung tech support and they didn't seem to have clue, as a matter of fact the "tech" told me the 260GB of used Internal Storage (at the time of the call) came from the pre-loaded default apps.... seriously.
How can I access the System? See picture below.
If anyone can better explain what might have happened or better yet, a possible fix, I'd greatly appreciate it.
I'm open to trying proven Data Recovery software.
Thanks In Advance...
That's certainly a conundrum @Guy Fawkes
Maybe try Samsung Smartswitch if you haven't already to see if that helps.
If nkt a Samsung Service Centre maybe able to help with having hands on.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
This exact thing just happened to my s23 ultra.
I'm so furious. I don't have good internet connnection so I could never use cloud backup.
95% of all my gallery is gone. Wth?!!
This really sucks!!! Have you had any success in retrieving the data? My next attempt is to uninstall the Gallery update.