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Camera issue

(Topic created on: 09-09-2024 09:27 AM)
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Asad01
Apprentice
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Has anyone experienced the camera app randomly opening and taking pictures even when it's locked?
This has started after the recent software update.
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GusB
Samsung Members Star ★
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Absolutely not...that's a little concerning....

Are you sure you're not accidentally double pressing the power button which short cuts to camera?
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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Asad01
Apprentice
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No, it does without touching the phone
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BandOfBrothers
Samsung Members Star ★★
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I haven't experienced this issue @Asad01 

A couple of generic troubleshooting steps are >

1. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

2. Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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