Camera failed

[reilly22]

When I go into my camera it keeps coming up camera failed. I've tried, restarting device. Soft reset. Cleared cache. Still not working..the problem only started after last software update! Any help would be much appreciated? 

[Tourbillon De La Vie]

Try diagnostics in Samsung members app 

[BandOfBrothers]

Hello @reilly22 

I'm sorry to hear your experiencing these issues with your phone camera 😔 

Please do clear the phone's System Partition Cache Files Section as mentioned by @Tourbillon De La Vie 👍

The process to oerform this is >

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Also consider trying Safe Mode  >

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
•  
• A last resort is to back up and factory reset. 

You can send feedback via your Samsung Members App to see if they can escalate this. 

A Samsung Service Centre/ Samsung Experience Store can assess the phone. 

If i can be of any further help please don't hesitate to ask  😎