Call Reciever Speaker Not Working

[Jabvar]

My phone call reciever speaker has stopped working when I recieve calls or make calls over the default network. The reciever spraker only works for WhatsApp and Teams call but not for default calls. Users are able to hear me but I'm not able to hear them. 😔 I'm however able to hear people when they call on WhatsApp or teams or skype. 

Please help. What can I do?

Music also plays from the speakers. Everything works except when I receive normal or default calls. 

[BandOfBrothers]

Hello @Jabvar and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

First can you run the diagnostic tool in your Samsung Members App to see if that highlights anything. 

https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-i... 

Also try removing the sim card and then resit it back into the phone to see if that helps.

And or try the sim in the alternative sim slot if applicable. 

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

You can ask a question via your Samsung Members App too. 

If i can be of any further help please don't hesitate to ask  😎