Battery

[PPgalaxyS23ultra]

The battery of a Samsung Galaxy S23 Ultra new phone only lasts 9 hours. The phone has a fast charging capability but also a serious battery usage problem also when all the battery optimising modes are activated. The hands free mode is also not as efficient as other phones. Even when one uses handsfree in a very quiet area the call recepients complain that they cannot hear you clearly until you disable the handsfree mode. Does anyone have similar problems on their new phone?

[Michele_P]

Hi PPgalaxyS23ultra, welcome to the Samsung Community!

Your device seems to be in internal conflict, so let's take some action to fix the issue.

First of all, check-it out if updates are available, in order to keep the device in proper efficiency:

- Settings;
- Software update;

Secondarily, do an ordinary procedure to clean off the running conflicts. It doesn't affect your personal data, don't worry about it:

- Turn off the device;
- Make sure the USB port is plugged, perhaps to your PC;
- Keep Power and Volume + buttons on;
- When "Samsung" appears on screen, only release Power button and keep on Volume+ button;
- When blue screen occurs, also release Volume+ button;
- In the following screen you will see many entries: move along them using Volume+ and Volume- buttons, in order to select "wipe cache partition";
- Apply the choice through Power button;
- Move to the row "Yes" and again, confirm the choice;
- Move to "reboot system now" and confirm.

Keep me posted on that, I'm at your service.

Please note: if you are an italian customer, you can write in italian.

Have a nice day!