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Available WiFi List Empty

(Topic created on: 23-05-2023 08:36 PM)
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jnhaffey
Journeyman
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I've just upgraded from a GS21 to a GS23+ but when I try to connect to my home WiFi, nothing is listed. It avoid all the standard questions, I've followed all the advice online: soft reset, network reset, safe mode, and factory reset. Even when the phone is completely new and I'm going through setup, no networks are listed.

Now to add to the mystery, ive also upgraded my wife to a GS23 and her phone is doing the same thing. Oddly though, if I start up both of our old phones (GS21 A52 respectively) they show our home network plus our neighbours networks as well.
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jnhaffey
Journeyman
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Yes I have done that as well. I would normally agree that my wifi network was the issue except I cannot see any networks, not just mine.
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jnhaffey
Journeyman
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Sadly no dice. The instructions/images seem to be a bit out of date but disabled just about every advance helper option in WiFi but still nothing.
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Solution
jnhaffey
Journeyman
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I finally have a solution but it was just by dumb luck it was found. After running through tests with Samsung Support and my provider's tech team, something odd dawned on me. Every now and then I would see networks show up but they would vanish just as fast, plus one of the techs make a comment about my Wi-Fi not splitting 2.4GHz and 5GHz. I decided to turn on my guest network (which had been off until this point) and bam, I could see it and connect. This lead me to change my google search to look for Samsung and ASUS Lyra connection issues, which lead me to this link:
https://www.reddit.com/r/samsunggalaxy/comments/xjxopm/fold_4_wont_see_home_wifi_network/

Turns out, my ASUS iMesh Network needed to be rebuild using the latest ASUS Tool so that it was configured in a way that allows the GS23 (and based on the post the Fold and Flip) to actually see the network. Thank you everyone for your help, I am not sure I would have ever figured this out without the extra trouble shooting.

On a side note, I do feel bad because my provider is sending me two new phones tomorrow because earlier today I had no hope apart from maybe the phones were faulty, turns out the phones are fine but the replacements are already on their way so no stopping them now.