Problems after latest One UI 6.1 update.

[Joost88]

I've read about the camera problems following the latest update, fortunately I didn't encounter those yet. However, I was confronted with a few problems that are just as lovely. 

- Google Play Store apps refuse to update (cannot update $app). 

- reinstalling those apps throws the same message. 

- after reset, the EDP recovery code is no longer recognised. 

Done

- cleared cache and data for both Google Play store and Play services

- cleared cache for problematic apps

- reinstalled the apps. 

- factory reset the phone

I'm not really sure what to do next, except waiting for another update that might fix this..

[Ajay-A]

Hallo @Joost88,

Thank you for your message and feedback. Can you share your current firmware version with us and a screenshot of the errormessage?

With kind regards,

Ajay 

[Joost88]

Hi Ajay!

Sure, I've added screenshots of firmware and error messages to this post.

Yesterday, I removed my work profile from my device (reported by some users to remedy the problem). Since removing the work profile, I've seen no more errors. However, after reinstalling the work profile, most updates or app installs fail.


Kind regards,

Joost

One Ul version: 6.1
Android version: 14
• Current version: S916BXXU6CXH7/
S916BOXM6CXH7 / S916BXXU6CXH7
• Security patch level: 1 August 2024

[Ajay-A]

Thank you for your response Joost88,

Via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible. Let us know if that works.

You can also visit one of our Service Center to see if they can reinstall the software when they deem it neccesary. See the link below for the locatiosn and to make an appointment.

https://bit.ly/2CKz9mr

With kind regards,

Ajay

[Joost88 · Accepted solution]

Hi Ajay,

I've solved it, at least for now, by doing the following:

go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable auto scan and enable it again. After that, disable app protection for a few seconds and enable it again.

[Ajay-A]

That is very nice to read Joost88,

Thank you for sharing the solution. I hope you can enjoy your S23 further now!

With kind regards,

Ajay