Notification sound plays through bluetooth earbuds while phone is on vibrating

[Bqnaan]

Exactly as the title says pretty much. Recently I got the S23 Ultra after having the s20+ for about 4 years. 

Every time my phone display is off while the earbuds are connected and the phone is on vibrating, the notification sound would play. I have tried downloading the app Sound Assistant and disabling notifications through advanced settings > notifications through headphones but that did nothing either. Im absolutely clueless on what to do. Anyone got any advice?

[MartijnK]

Hi @Bqnaan, good morning.

Thank you for reaching out to us and what awesome to read you've chosen for the S23 to follow up your S20+ 💙 What kind of earbuds do you use? And are these up-2-date? 

Kind regards,

Martijn

[Bqnaan]

Heya! Thanks for taking your time to answer!

I'm using the JBL Live Pro 2 TWS and they are up to date!

Cheers,

Sjoerd

[MartijnK]

Do you also get a sound notification when your phone is silent? And have you also reached out to JBL regarding this? 

Kind regards,

Martijn

[Bqnaan]

I dont get it when its on silent, only when its on vibrating. And I have not reached out to JBL yet as I thought this issue would be somewhere buried in samsung's settings🙈

[MartijnK]

Thank you for getting back in this. I don't see an option at the Bluetooth settings when I use a different brand of headphones (AKG) and also when I use my Buds Pro I don't see something similar in the Wearable-app. 

Via the Samsung Members-app you can also send in a suggestion to my colleagues of the R&D department. They can investigate this and perhaps this will be added due an update.

Kind regards,

Martijn

[Bqnaan]

I'll try that department then. Thanks a lot for taking your time to help me out here, much appreciated!

Cheers,

Sjoerd

[Bqnaan · Accepted solution]

Hey Martijn! Quick followup just for your info but I figured it out myself! It was Google Assistant screwing around with it which was set up on these JBL earbuds. Once I disabled Assistant on the earbuds I did not hear the notification sound anymore 🙈 Thought I'd let you know incase you ever come across this issue again!

Cheers,

Sjoerd

[MartijnK]

Thank you for your response and what awesome to read that you've figured out this yourself 😁💙

Enjoy the weekend and if you need our help or have same questions, don't hesitate and send us a message! 

Kind regards,

Martijn