Wifi/hotspot/Bluetooth issues

[kelly2025]

Recently I am having issues with my phone. The WiFi, hot spot and Bluetooth won't work. I am also having issues with my 5G even loading the Internet. 

I thought this may have been down to an update but I have an update to do and I cant because the WiFi won't work. 

Any suggestions other than ringing my network company as they are no help. 

Thanks

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues.

Please go to settings and Reset Network Settings.

You won't lose data but you will need to input your WiFi passwords again.

Your mobile network will automatically update your APN so you want need to touch this.

[kelly2025]

Thank you I have already tried this and it doesn't do anything

[Piper123]

Is this just your home WiFi or if you were to go to a friend's place would it work there at all?

I'm wondering if the update carries the fix?

[kelly2025]

It's my phone the icons won't even load up as you can see when I click on them they just grey out. They won't come on at all.

[Members_pGDxJBV]

Hi, I have the same issue from Friday, January 24. My wifi, bluethooth and hotspot does not work. I also tried all kinds of resets but nothing works for me. Have you found any solution please? Thanks 

[kelly2025]

No I haven't sorry.

[Members_pGDxJBV]

Ok, I hope it will be fixed somehow, if I find any solution that would make it work again, I would let you know here. Please let me know, too. Thanks in advance.

[Members_pGDxJBV]

Hi, so I backed up my phone with Smart Switch app for windows on my laptop, then did factory reset and wifi and bluetooth worked for few hours then it happened again that wifi suddenly disconnected. I found out my phone has issue only when trying to connect to 5ghz network, then I switched wifi to 2.4ghz and no problem from that moment occured. So maybe you have the same issue, you can try to connect your phone to 2,4ghz wifi (either change your router settings or create hotspot from other device, I did it this way that I made hotspot from my laptop where I set it on 2,4ghz and it was then visible as option on my phone and connected successfully. Now it is working like this wifi and also bluetooth without issues for 8hours at least. And to make it work with 5ghz network I still have to find the solution, probably not possible without software or firmware update from samsung, we will see...