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WiFi drop then constant reboot cycle

(Topic created on: 19-10-2023 11:14 PM)
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madg82
Journeyman
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Hi wondering if anyone is experiencing the same, woke up sat 14th and phone had turned off - odd - was a bit glitches when it came back on but noted it needed the most recent update which I duly installed. All apps are also up to date but since then, when connected to WiFi it continuously drops out then starts a reboot cycle which I can only rectify if I only use mobile data....then everything works fine. I've uninstalled the majority of 3rd party apps, tried safe mode, cleared the cache partition and reset all the networks with no luck. Help!
8 REPLIES 8
Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support via members app to run some diagnostics 

madg82
Journeyman
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Thanks logged feedback nearly a week ago....hope they come back to me soon. Have to quickly spot the WiFi drop & switch to mobile data to stop it crashing but its chomping through my data allowance so hope its sorted soon!
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BrecksLFC
Apprentice
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Having same issue, logs sent off
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madg82
Journeyman
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Phoned the support team today, advised factory reset and not to auto download backed up data incase back up contains corrupt files
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BrecksLFC
Apprentice
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Did it work? Did you just use an update that pre-dated the issue instead?
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madg82
Journeyman
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Nope not tried it yet....putting it off to be honest as it won't roll back the update so hoping they release a patch soon
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madg82
Journeyman
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Nope factory reset did nothing....in fact it crashed when searching for WiFi on initial set up so that's led to a very painful few hours.....
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JustMarky
Navigator
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Have you had any luck with this? I have the same issue and have just come across this post. Thanks!
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