Suffering from poor quality phone service? Is Samsung able to recify what looks like hardware design issues with the S22 Ultra

[Harrymartinson]

Having changed networks to rectify what I thought were simple phone network connectivity issues, it now appear to be a hardware "Design" issue with the phone. I do not live in a city, but have never had such poor phone call quality, ever, and I had a mobile in my car in the 1980s.

Has anyone got an answer to this issue, and is it as big a problem for many other people?

Martin.

[Harrymartinson]

Hi everyone,

Thanks for the supportive comments and I will keep the post updated as I feel Samsung have an issue they are in denial over, as it costs too much to rectify their flagship product.

I was in a variety of Cities over the last 2 weeks and the phone really is brilliant, but then travelling by car for 600km to get to a trade event, I was on the biggest national highways round the UK>

As expected, the number of dropped calls will be clearly visible as the phone cant hold a connection! If a phone wont work while mobile then the name of the device maybe should be renamed. 

All this and my partners S20 goes tremendously in the same environments.

No progress yet on a resolution, but will get to this with Samsung shortly with my Phone (Which is great with strong signals, in cities, or static environments with a  good signal!)

Martin.

[Smileright]

I have the same problem it's a pain,

[Lyndyloop]

My Samsung 22 ultra is continually dropping calls, I am not gappy with ghis product

[tj3148wb]

I had a Galaxy S21 which I was very happy with for two years. But very early 2024 it started getting really poor call quality, where I could hear the other party clearly, but they couldn't hear me at all. I initially suspected a problem with the phone mic, but the voice recording app worked perfectly, and so did Whatsapp calls. This affected about 90% of calls and made my calling arrangements untenable - most of the time I ended up having to call people back on Whatsapp. 

My mobile provider was GiffGaff (O2 network). I switched to Smarty (Three Network) to hopefully solve the problem, but the problem remained! So, I bought a brand-new Galaxy S23. Same problem. The weird thing is that the S23 and Smarty both support Wi-Fi calling, which I thought would help, but whether or not Wi-Fi calling is enabled, the symptoms again are exactly the same. I've since changed my broadband provider too (upgraded to FTTP for unrelated reasons), but that hasn't improved the Wi-Fi calling quality - not that I thought it would.

The only common factors between the problem now and when it started are me, my phone number, my house, and a Samsung Galaxy handset. And I guess the nearby mobile masts, though I'd have thought Wi-Fi calling would eliminate those when it's on. This is driving me nuts.