Sound and Video Issues

[Members_YZxbm3i]

I am getting very frustrated with my S22 Ultra. At least 3 or 4 times a week my phone loses all sound, the vibration does not work and any video playback is at twice the speed. The only way I can fix it is to perform a restart. I have contacted Samsung support and they got me to backup my phone and perform a full factory reset. I completed this which was very time consuming and tedious but the problems are still happening. As you can imagine this is not what I expected from a flagship phone and I am becoming increasingly tired of the issue. Has anyone else had the same problem. Thank you.

[BandOfBrothers]

When you performed a factory reset did you then set up your phone again from your back ups @Members_YZxbm3i  ?

If so I would have suggested to factory reset and for the interim set the phone up as new i.e don't use any back ups and see how the phone performs fresh.

I would also suggest not to use Smartswitch.

Also using Safe Mode is a good tool.

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If this continues then it maybe time to let a Samsung Service Centre have hands on or if one isnt local you may have to send it away or if supplied by a network and not directly from Samsung then have a word with them.

I can appreciate how frustrating this must be for you.

I wish you all the best.   

[mike_sunfox]

This answer makes me hate the S22 and not want to buy another Samsung phone.  You guys needs to put out a fix that doesn't cause such a hassle to implement!