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Secure Folder notification bug "must unlock your Secure Folder in order to get notifications" after August update

(Topic created on: 06-09-2022 01:40 PM)
37474 Views

I have this problem too

donm527
Apprentice
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I just installed the August update for my unlocked phone on AT&T. Now when i reboot my phone i will get a notification saying that you must unlock your Secure Folder in order to get notifications from apps inside your Secure Folder.

You cannot clear the notification and it will not go away till you unlock your Secure Folder.

 

More importantly, you really will not get any notifications from any apps in your Secure Folder unless you do unlock the Secure Folder after reboot. Once you unlock the folder you can go in and out of your phone after that and notifications will come through. But the next time you reboot your phone though you have to unlock your Secure Folder in order to get any future notifications.

Anyone else experiencing that bug? I feel that's kind of irritating that you're going to get a notification to unlock your Secure Folder every time you restart your phone and also the fact that you have to unlock your Secure Folder after restart to receive any future notifications from apps in your secured folder.

 

I tested this by doing about a half a dozen reboots and if you don't unlock your Secure Folder after a reboot you do not get any notifications. But once you unlock your Secure Folder all the notifications start appearing.

I have used Secure Folder since Note 8 and never did we have to do this after a reboot and I can't find any settings to enable/re-enable notifications from Secure Folder. Anyone else?

38 REPLIES 38
Peanut93
First Poster
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When you opened the secure folder then does it go away??

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Blu214
Apprentice
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Yes, it does go away, but still annoying that you have to go through that in order to get notifications. I don't even have anything in my secure folder. I'm going to do what someone suggested, I'm going to uninstall it. Hopefully, it resolves the issue.

Blu214
Apprentice
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nevermind, cant even uninstall it, ughhhhhhhh

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Leozin
Explorer
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I have the same issue on a S20 since updating a couple of months ago. That message apear after restarting the phone, defeating the purpose of a 'secure folder'. Thats f****** annoying me so much!

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s22blablah
First Poster
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It's driving me nuts!
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Ahmedd88
First Poster
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I have the same issue. The notification is not working at all. We need to resolve this issue, it has been difficult to communicate with my customers inspot because I need to check the secure folder every 10 minutes. 

 

So Samsung, we need a solution 😕

Shezil64
First Poster
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Yes mine also started doing this in September , I wouldn't care but I don't even have anything in my secure folder 😫

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Shezil64
First Poster
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For those of you experiencing this issue still, on home screen, pull down your menu (slide finger from top, down...that shows flashlight, location, wifi, bt, etc, icons) and your secure folder will be on as well....just tap it to turn it off.   

I copied and pasted this from a different forum and it worked,so blooming easy to rectify, I feel a right numpty 

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Chris S21
Journeyman
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I had not noticed that before so I tapped to turn it off, shut my phone off, turned it back on and I still get the alert asking to log into the secure folder. 

Leozin
Explorer
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That is the basic of basic and does not solve the problem. It still persists even if its turned off.

0 Likes