12-06-2022 09:19 AM
12-06-2022 09:29 AM - last edited 12-06-2022 09:30 AM
12-06-2022 09:36 AM
@Flash6251: I'm sorry to hear that you're experiencing this issue. Is the phone idle when your encounter the problem, or in use? If it's idle, do you have Always On Display active, or any other lock screen features enabled? Do the lines remain on screen after the notification comes through, or is the issue only present at the time of the notification?
To check if the issue is stemming from an external source, please try restarting the phone in Safe Mode. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. Monitor the performance for a few hours, depending on the frequency of the issue. If you notice an improvement then please restart the S22 Ultra as you would normally and delete any recently installed 3rd party apps. Let me know how you get on.
12-06-2022 09:39 AM
12-06-2022 09:45 AM
30-06-2022 07:47 AM
30-06-2022 01:16 PM
@Flash6251: If the issue has persisted then I recommend sending through an Error Report with accompanying System Log Data, so our team of experts can take a closer look at this for you. To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
In the meantime, please try heading to Settings > Battery and device care > Optimise now, then select Memory > Clean now. Following these steps, head to Settings > Apps > Clock > Force stop > Storage > Clear cache > Back > Calendar > Force stop > Storage > Clear cache, then restart your device.