10-05-2023 03:11 PM in
Hi, my husband has s22 ultra same as myself. He is not receiving any notification when receiving text messages. We have been through all settings and sound etc is all set same as mine. Only difference is all of his texts he receives have a mute icon with line through next to all of the conversations. Can anyone help 🙏
10-05-2023 04:10 PM in
11-05-2023 05:20 AM in
Ask him to put his phone into Safe Mode as a troubleshooting step.
Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "