Depending on the Terms and Conditions of any relevant cooling off period in your region you reside in, if a phone is showing faults out of the box i.e straightaway I would have asked for a new replacement.
A person shouldn't be expected to have a Repair carried out / Service Centre inspection on a brand new phone 🤔
That said if you decided to wait out the issue and went passed the cooling off period then Samsung will offer a Repair / inspection.
If you used Smartswitch to move your information from your previous phone to the s²² then may I suggest to factory reset ,and then set your phone up as a new phone, and then use your Samsung Cloud [ if you've backed up to this ] and then see what happens.
Or if you do not yet have a Samsung Cloud Back up then download your apps manually via the Playstore and your MyLibrary.
Other information like contacts maybe in your Gmail if you use that or via other means or manually input them.
Also a person can try these generic troubleshooting guides.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
