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S22 Dual Sim Only Showing 1 Sim In Settings

(Topic created on: 17-09-2024 03:23 PM)
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Sirbutterbink
First Poster
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Hi

I've recently moved and get no signal with my current provider (ID), so have been trying different sims for the best signal before I choose a new contract. 
I've currently got my provider's Sim card in and have just put another sim in (EE) but it is only showing the new sim I've put in, in settings. Yet when I pull down the icon screen from the top where it shows settings etc and the sim in use, it's showing its using my current provider as the main sim. I'm lost as to what's going on.

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9 REPLIES 9
SocietyGirl
Community Manager
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Is the SIM definitely in the correct way?


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Sirbutterbink
First Poster
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Yes, chip facing outwards, same as the one it's picking up
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Piper123
Samsung Members Star ★
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Is you device blacklisted?
S24 Ultra
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Sirbutterbink
First Poster
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No, why would it be? It's picking up that there are 2 sims but only showing one in the settings
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Piper123
Samsung Members Star ★
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If a device is blacklisted, quite often only SIM one is blocked.

Where did you get the device from?
S24 Ultra
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Sirbutterbink
First Poster
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Ordered it online can't remember who through. I pay the bill so no need for it to be
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Piper123
Samsung Members Star ★
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I would check your IMEI for SIM 1 here www.IMEICheck.com

It is free and only takes a few moments. It is worth ruling it in or out.
S24 Ultra
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Sirbutterbink
First Poster
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So what should it say as I've just entered the code and it says success at the top of the image? I've put in both codes for each sim. Both say success.
Thanks
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tonystar007
First Poster
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Is there some s22 ultra that only works with one sim. I order one online but it only works with one sim
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