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S22 did UI 7 update and now unusable

(Topic created on: 3 weeks ago)
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Linpin1
Student
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My S22 did the UI 7 update 4 days ago and it now restarts and freezes constantly.  It was working perfectly before update. 

I have done the cache partition clearing that people suggest. Its made no difference. 

The phone goes into a restart loop. I often can't use the phone or camera,  it freezes and then restarts. Its very very laggy. 

I've seen suggestions that the update has adversely affected the hardware. Is that true or can I just wait for patches or new update?

It's bad form if samsung aren't offering to fix these issues.  I'll be considering Pixel next having been samsung the whole way. 

12 REPLIES 12
Samx
Apprentice
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My phone too died after july update and samsung repair shop told me its a motherboard problem and you have to change it

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sxftlilac
Journeyman
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I've done everything to try to fix my s22ultra. Even factory reset. I spoke with samsung, they can't help me. I took my phone to this great rated phone repair shop called ubreakifix & they said it was a motherboard issue & that they couldn't fix it. So now I have to get a new phone. I wish Samsung would fix this crappie because my phone was working fine before this last update.

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Linpin1
Student
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Update: I sent Samsung the error logs and they had me send the phone into Samsung repair. They've just informed me that it is a hardware issue, not caused by me but will cost $600 to fix!! The phone was working brilliantly before the software upgrade and only started failing immediately after the update.  

I've only ever bought Samsung phones but am really disappointed that they won't accept that the fault was due to their update. Will be purchasing Google Pixel from now on. 

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