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Original topic:

Problems with GSM network - why Samsung is keeping silence?

(Topic created on: 06-06-2022 11:38 PM)
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Vlad4747
Journeyman
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Samsung Galaxy S22 Ultra.

A lot of people got problems with this phone and loss of signal.

It's absolutely outrageous - that such an expensive flagship phone has so many problems, and at the same time, complete silence from the manufacturer's company!

Why, why is Samsung silent? The problem is obvious! We demand a comment from the official representative - to be told what the problem is and how quickly it will be fixed!

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Glenntech
Samsung Members Star ★
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What problems are you experiencing?
What network are you on?
What have you tried to do to fix the issue?
Have you gone into the support section on the Members App and used the diagnostics test to see if an issue presents itself.

All I know is that my S22 Ultra seems to be working fine. I have a 3UK SIM in the phone.
Vlad4747
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@Glenntech https://eu.community.samsung.com/t5/galaxy-s22-series/problems-with-gsm-network-on-galaxy-s22-ultra

In this thread, you can find information from all over Europe that people have communication problems with the latest Samsung flagships - and there is no information that Samsung is somehow correcting this situation. The question is the same - how Samsung thinks to correct this situation, why they don’t recognize that the S22 flagship has a marriage, and does not fix it in any way.

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Glenntech
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The link you posted doesn't seem to work.
So you don't have the phone or any problems yourself?
Issues with communication come in a multitude of different problems. Some are easy enough to fix, others are setup problems, then network compatibility issues.
All I can tell you is mine is perfectly OK.
Without knowing what problems you are experiencing, it's difficult to find a solution to fix it.
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Vlad4747
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Try this one:

https://eu.community.samsung.com/t5/galaxy-s22-series/problems-with-gsm-network-on-galaxy-s22-ultra/...

Or this:

https://eu.community.samsung.com/t5/galaxy-s22-series/s22-ultra-signal-network-problems/td-p/5449434

or this:

https://eu.community.samsung.com/t5/galaxy-s22-series/s22u-exynos-uk-dual-sim-5g-or-4g-signal-but-no...

or this:

https://eu.community.samsung.com/t5/galaxy-s22-series/mobile-data-internet-not-working/m-p/5152704

So many problems.

You way of communication is refusing all the problems of the Samsung phones saying - with my is oK? Not they are not! Flagman of the Samsung, Samsung Galaxy S22 Ultra is problem phone with many issues! We wait how Samsung will fix them!

For my phone issue is that - Mobile data internet not working.

 

And I did everything - and changed the SIM cards in places, and reset the connection data, completely updated the phone and then reconfigured it, tried it with one SIM card - and the result is the same - 4G / LTE works, but eventually stops working, while it is much cheaper on the phone - it all works very well. And here again the question is why Samsung does not test their phones, why Samsung does not recognize problems - which even on this forum are more than necessary. Maybe because they, like you, say that everything is ok with my phone. and can't even look for information on their OFFICIAL forum for a second? In my opinion, yes, that's why. Samsung released a poorly performing phone, without testing, and does not admit mistakes.

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Glenntech
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I was saying mine is OK because you didn't elaborate on what your problem is and being very generalised with what you were talking about.
No one is a flagman here, just a fan of the brand and helping out where I can.
I have seen posts on the subjects you have linked.
There are some issues that could be software or hardware related.

I have had a few where I advised about something as simple as a phone case can affect signal quality.
Though for most of these issues you have mentioned, a visit to a Samsung service center or experience store will be needed for a proper in depth diagnostic investigation.

Trying things like clearing the Partition Cache is a thing you can do. Can help
See if your phone network provider can push network settings to your phone.

You can also supply feedback via the support section on the members app, as this is just a forum that anyone can helpnout with advise on.

If you have purchased your phone online recently. You may still be in your cooling off period, and can return the device.

Unfortunatly, as much as Samsung do test devices during the R&D period, some will sadly develop faults. Out of the millions of devices sold, a small number will need replacement