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Passed from Pillar to Post - S22 software problem - maybe

(Topic created on: 01-03-2024 02:53 PM)
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Keland_uk
Journeyman
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How ineffectual is Samsung Support. Yes, you can chat to someone but there is NO escalation process. I've been passed from pillar to Post with my wife’s S22 video playback problem (Also happens on BBC sounds) Playing video crashes the app playing the video, whether its Gallery, YouTube, BBC news, WhatsApp. (see my previous post) I cannot get them to get an engineer to factory reset the same model phone as I have and see if the problem is reproducible. Twice engineers have been out, and now since the “engineer” says I need to wait for a software update that’s what I need to do. WHAT UPDATE, it’ll be like “Waiting for GODOT”… It turns out that even Galaxy Store app crashes if it’s showing a video.  TBH it seems to just stop and come out ofthe video, after around 10 seconds, sometimes sooner, sometimes later. Even BBC sounds did it, so not just Video.

Is there anyone else out there with this problem?  (its a SM-S901BZGDEUB)

 

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Conversation1
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After the Update, March 23, 2024, My S22 Ultra was missing the " Recently Used Apps button." Which is left of the square Home button on my phone... until I restarted my phone. Then everything went back to normal. Hopefully, this will help someone else.

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