Over heating

[Shafiul]

Once i open any video call or camera app, it going too much heat. I was rest camera as well. Then also same problem, mine is s22 ultra snapdragon 256/12. I am too much frustrated about this issue. Once heat you can't keep this phone in your plam. 

[MalinoisK9]

Hello, it is normal that some applications produce overheating of the device, because there is an intensive use of the processor. However, there are some precautions to take into consideration, which you can find by clicking on the link below, and then following the various advice:
https://www.samsung.com/it/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...

[MalinoisK9]

I would also advise you to download the Good Guardians application from the Galaxy Store, and then the Thermal Guardians module, which for these cases could be useful!

[Shafiul]

Thank you guys to advise me, I'll check and feedback again to you.

[Veronica_F]

Hi Shafiul, welcome to the official Community of Samsung Italy!

What MalinoisK9 said is correct.

The overheating can be normal within certain limits and its intensity may be different depending on the situation.

In fact, temperatures can increase when you use specific apps, such as video games, video streaming apps (especially if the screen brightness is set to maximum), apps that use GPS (such as navigators) etc. because there is an intense use of the processor.

Furthermore, you can feel more heat if you use these apps:

• In areas where the network signal (Wi-Fi or data network) is weak: in fact, the device works more to stay connected to the network and offer the requested service.
• In particularly hot environments (under the sun on the beach, inside your car, etc.).
• While the phone is charging.

I suggest you to read the chapter "Device overheating situations and solutions" on the Galaxy S22 manual, page 176 and following:

https://downloadcenter.samsung.com/content/UM/202302/20230213222011956/SM-S90X_UM_EU_TT_Eng_Rev.2.0_...

Check also to the guide that MalinoisK9 suggested you 😉

We remain at your disposal!

Have a nice day.

[KarsonEduardo]

I've been experiencing a frustrating issue with my Samsung S22 Ultra (Snapdragon 256/12) regarding excessive heating when using video call or camera apps. Even after resetting the camera settings, the problem persists, and it becomes unbearable to hold the phone due to the intense heat. This issue is causing a lot of frustration for me, as it hinders my ability to enjoy video calls and capture moments with the camera. Has anyone else encountered a similar problem with their S22 Ultra? I would greatly appreciate any insights, tips, or solutions that could help resolve this overheating issue. Thank you in advance for your assistance.

[Riccardo_F]

Hi @KarsonEduardo,

welcome to the Italian Samsung Community!

I'm sorry for the inconvenience. If your smartphone is overheating, you can proceed in two ways.

The first one is going to the nearest service center. Here the Service Center list:

https://www.samsung.com/it/support/service-center/

The second one is senting an Error Report. To do this you must:

• Reproduce the error
• Open the pre-installed Samsung Members application
• Go to Assistance
• Select Report an error

Can you keep us informed?

Have a nice day!