Try these generic troubleshooting steps @Lea114
- Stop using any apps downloaded via apk files if relevant. Delete them.
- Run the diagnostic tool found in your Samsung Members App.
- Send any relevant error reports and feedback to Samsung via your Samsung Members App.
- Update your phone's software.
- Update all your apps.
- Safe Mode > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
- Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
- Back up and Factory reset but don't use the bavk up at first when resetting your phone back up. Set it up as a new device because there maybe something in your current backup that is corrupted.
- If all else fails a Samsung Service Centre can assess your phone.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
