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locked out of ultra 22

(Topic created on: 05-07-2023 09:43 AM)
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Samanth lynn
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I bought AS 22 ultra off of marketplace and I got home and I was gonna set the phone up when I cut the phone on I want to go set it up it's asking me for the email and stuff that was already set up to this phone which I have no clue what it is because now the person I bought it from has blocked me off a marketplace and everything and I need to know what I can do because I canceled my other phone Company so I could hook my new phone up and now I'm stuck without a phone and I have no idea what to do who to go to and how to get this phone working please help me somebody

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7 REPLIES 7
Pugs1957
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Sorry to say but this is one of the problems with purchasing used devices. Unless you can remove the account from the phone which is not possible without the password, you have an expensive paperweight.
Glenntech
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As @Pugs1957 says
If you used a credit card, you can contact the bank and report the issue
You might be able to do a section 75 claim back, if you are in the UK
Depends on how you paid really.
But sadly if you cannot contact the seller and if you can't raise the issue on market place. Unfortunately there's not much you can do
DanGnana234
Pathfinder
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You can force turn it off the enter recovery mode and reset the device completely
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DanGnana234
Pathfinder
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If you think this would help ask me for further details
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Pugs1957
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FRP will prevent that unfortunately.
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BandOfBrothers
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Oh @Samanth lynn I feel for you if you've been scammed.

Unfortunately your not alone with being potentially caught up with a person selling a phone and then reporting it as lost or stolen for an insurance claim.

If possible try to contact the seller to see if they'll help especially if this has been an innocent error.

If you paid by card then as suggested see if your card issuer can help.

Sadly this has the potential to be an expensive learning curve too.

I wish you all the best.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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DanGnana234
Pathfinder
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Are you sure as I can do it fine 🙂
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