Cloud video very poor playback quality

[ToonTonic]

Hi all,

Well the title says it all really.

When taking 1080p/4K/8K video on my Samsung phone, it looks great on the device when playing it back.

Then after a short period of time, the videos/photos in the gallery get uploaded via Samsung's cloud subscription service (OneDrive) to other devices I am signed into.

All great so far right?

Then when using a different device, specifically my Samsung Tab S8 Ultra, I go to look at those same videos (which were super crisp on the original device) but on the tablet via cloud stream....well.... potato quality isn't a stretch.

Occasionally it's looks at best around 720p, but then drops to 240p, maybe less, then playback stops while it buffers, and again we are the.n back to 720p for about 2secs before it needs to buffer again, lastly the quality drops so low, I just give up.

So I'm using devices like the S21 Ultra, S22 Ultra & Tab S8 Ultra.....all premium devices from Samsung.

I'm paying a subscription fee for this cloud service.

I am on a home network, with a 1Gbps fiber connection through an ASUS GT-AXE1100 using WiFi 6E to all my mentioned devices.

So why, in 2022 when network streaming is such a huge thing, am I getting a such terrible service?

Why is the quality so ***** poor, and why am I being charged a fee for it? This is awful.

Yes, I can download the images or videos, but again, it's extremely slow.

Something is wrong.

Does anyone have any suggestions? I'm very happy to jump ship to another provider if it offers a similar streamlined service in the gallery, but far better performance.

I'm extremely disappointed in this product and service from Samsung & Microsoft, I expect much better.

[Neo001]

Hi,

Check check if the solution mention here works for you on disabling HDR10+ and High efficiency video options.

https://eu.community.samsung.com/t5/galaxy-s20-series/video-upload-quality-onedrive-facebook-amp-wha...

[ToonTonic]

Hi,

Interesting suggestion, as I (or anyone for that matter) shouldn't have to disable HDR or HEVC just so it can stream nicely on Samsung cloud.

Diving into this a tad further, as I'm quite into video encoding, the metadata for HDR10 counts for next to nothing, as it's already in the data.

And then lastly, HEVC will only reduce the file size further, compared to a basic compart x264.

So streaming should be more efficient with these options on than off.

Just to tally up, I don't use HDR10+ just regular HDR10, as I don't own any Samsung TVs anymore.

Got tired of buying their absolute flagship TV and being disappointed, so I switched to OLED, which is just miles better.....but that's for another topic

Thank you for taking time to reply though, and ofourse your suggestion.

[ToonTonic]

I have just checked my video options, and I a tually already have HEVC disabled and of course HDR10+ (dead format anyway, Samsung just doesn't want to admit it and pay the royalties to Dolby for the superior Dolby Vision).

Interesting post though.