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Charging issue

(Topic created on: 08-01-2024 08:04 PM)
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Jason1991
Apprentice
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My phone for about 3 weeks has not been allowing me to charge with a wire,(I can still wireless charge) every time I insert a cable the alarm goes off claiming it's wet or something is inside the port.....I have deep cleaned and dried out my phone countless times since and still nothing.... please any recommendations to help or if not how much would a c port replacement cost?
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5 REPLIES 5
JustMarky
Navigator
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I would assume this indicates an issue with the power board. The wireless charging is separate to the charging component, if you are very sure you haven't exposed the phone to water then samsung will likely repair it for free under warranty. If not, then £150-200.
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Jason1991
Apprentice
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Thank you, I'll have to check it out at my local store. Much appreciated buddy.
JustMarky
Navigator
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If you did not buy it from Samsung directly then you'll likely need to provide proof of purchase. You can book an in-store appointment on the Samsung support site 👍
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Jason1991
Apprentice
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I got it via contract through Tesco mobile, i pay monthly, already took it to them and they said it's a Samsung problem so just trying to figure who I go to, I'll check the local stores website man thank you
JustMarky
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Yea, that's standard - they are just there to sell the contracts unfortunately. Hope you get this sorted ☺