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Original topic:

Charging issue

(Topic created on: 20-05-2023 04:04 AM)
farid661
First Poster
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My phone suddenly wont support super fast charging after it suddenly shut down by itself. i bought another super fast charger and changed the wire but it still doesnt charge. 

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BandOfBrothers
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Hi @farid661 

That's a conundrum as the phone shutting down by itself which I assume was due to low battery shouldn't have had this type of detrimental effect on the phone !

If not because of low battery then do you have any idea why it shut down. Was there any error logs. Is everything else OK. 

Does the phone Fast Charge ?

Does the phone Normal Charge ?

Are you using a genuine Samsung Fast Charging Brick and relevant data cord that allows fast charging may I ask or are you using a 3rd party accessory ?

3rd party accessories may not always provide the best option even though their Specifications say they support fast and superfast charging.

When you hook up the phone can you go into the battery status to see what it's saying the battery status is When charging please ?

Please do double check to see if Super Fast Charging is enabled.

And by using a torch check the phone's charging port is clean.

There are existing threads on the Samsung Community Forum accessible via a forum search that may also have advice within you may not have tried.

i.e 

https://eu.community.samsung.com/t5/galaxy-s23-series/superfast-charging-not-working-on-s23-ultra. 

Samsung Support Link > My-galaxy-device-is-not-fast-charging-how-do-i-fix-it. 

You could also try this generic troubleshooting step.

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

As a last resort you could back up and Factory Reset. This may / may not resolve the issue but it's the deepest step you can take.

You can also run a diagnostic via your Battery and Device Care Section.

A Samsung Service Centre or Samsung Experience Store can take a look.

Feedback for support can also be sent via the Samsung Members App. 

If I can be of any further help then please don't hesitate. Take care.  😎 

 

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "