mrsSharpe
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07-07-2024 05:42 PM
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I cannot take photos a camera error keeps coming up, I have re set camera and re booted my phone
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Robin999
Samsung Members Star ★
07-07-2024 05:51 PM
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What exactly does the error message say? There's a simple diagnostic in the support section of your Samsung members app you can run.
Does the error occur in Safe Mode? If so, it could be a 3rd party app or customisation causing your issue
To get to Safe Mode - Long press Power button, long press Power off icon, tap Safe mode icon. (When booted into Safe mode, you may need to turn off flight mode as it sometimes enables itself) If the issue is fixed, then you know it's one of your 3rd party apps or customisations that were the culprit. It's up to you to determine which one by a process of elimination.
Does the error occur in Safe Mode? If so, it could be a 3rd party app or customisation causing your issue
To get to Safe Mode - Long press Power button, long press Power off icon, tap Safe mode icon. (When booted into Safe mode, you may need to turn off flight mode as it sometimes enables itself) If the issue is fixed, then you know it's one of your 3rd party apps or customisations that were the culprit. It's up to you to determine which one by a process of elimination.
mrsSharpe
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07-07-2024 06:33 PM
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Warning camera error, tried safe mode and still getting same message
Robin999
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07-07-2024 06:46 PM
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You may need to get it checked over by an authorised Samsung centre. Reach out to support for further assistance. If you have the Samsung Members app then head to Support and submit an error report.
mrsSharpe
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07-07-2024 06:48 PM
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Thanks I have done that, it's only happened since last up date
Robin999
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07-07-2024 06:54 PM
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Ahhh, righto. As a last resort then you could perform a backup and factory reset the device. If that doesn't help then submit the error report
