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Boot Loop root cause and solution! Do the same!

(Topic created on: 17-02-2025 09:50 PM)
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Members_2eKoj97
Pioneer
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Root cause
If you have experienced a persistent boot loop issue after the 6.1 update, it is highly likely that your phone is already ruined, and there is nothing you can do through software fixes or tricks to resolve this issue permanently. Your phone is bricked.

Samsung's software update caused a prolonged boot loop for many devices. This boot loop overheated the CPU and damaged the connection between the motherboard and the solder balls of the CPU, especially in phones using low-quality Exynos processors (Samsung's own CPU). While CPUs can technically be reballed, finding a repair shop capable of performing this complicated process is extremely difficult, as it requires advanced skills and equipment.

CPUs are generally tested against heat damage and are designed to shut themselves off when overheating occurs. However, in certain scenarios, such as exposure to external forces like sunlight or when safety mechanisms fail during the early stages of CPU initialization, this protection may not activate in time. The constant boot loop caused by the software update impacted the CPU, subjecting it to extreme stress levels in the early phase of initialization that caused permanent damage to the soldered balls of the chip. This destructive "boot loop cycle" combined with the lower quality of Exynos CPUs, practically guarantees that affected devices will fail.

Solution
Raise and articulate your issue through Samsung's "Email the CEO's Office" communication channel, even if your warranty has expired. Samsung Service Centers lack the decision-making authority to escalate such issues, or they simply may not care enough. I have personally tried reaching them, but they were of no help at all, only "Member Stars" here are more unhelpful, ignorant, unwilling, reluctant about this issue than them. They will neither represent you nor take responsibility for resolving this issue.

You need to take the initiative and directly point out to Samsung that this problem exists. If they confirm that your phone was indeed damaged due to their software update, they may repair it free of charge (replace the entire motherboard where the CPU embedded). It is unfortunate that customers must go the extra mile to receive proper service and cannot rely on a trustworthy experience after their once perfectly functioning phone was ruined overnight by a software update.

Raise your issue, post about it, visit service centers, email the CEO’s office, start a conciliation process, or even pursue legal action if necessary. For me, the "Email the CEO's Office" option (link here , you might need the version of this page local to your country, I am from Europe) was effective in getting my phone repaired.

15 REPLIES 15
Piper123
Samsung Members Star ★★
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Agree that the boot loop issue does appear to be an issue that needs resolving as @JAMES4578 who has been A Samsung Members Star for a number of years has rightly stated.

However, in order to get your message across and get the right people in board, being critical, negative and using over the top emotive and argumentative language is almost guaranteed to end in failure.

Best to keep to the point in short and punchy comments and bring everyone on board. (not calling people fan boys or bots for example).

And for those who think that. Members Stars toe a corporate line and only ever say good things, spend some time looking back at previous posts where we have commented. I for one am certainly not afraid to be critical where I believe Samsung have got it wrong. But I will aim to be constructive about it. 🙏
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
RustyCandy
Apprentice
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Well I'm one of this unfortunate event, I was using my s21 fe normally like every day and randomly shut off (whit 67% battery) and keeps boot looping. If I left it doing it's things after a while I can turn it back on but then after a miserable 2 minutes we are back at the same stuff. Today I brought it to a Samsung repair shop near me and they said it would take 10 working days (probably 2/3 weeks) after they "fix it" and said if it's a hardware problem it can cost from 100 to 150 euros to fix it which I'm fine whit that, and also it could reset but at least I had my pics saved just the day before this happened, it's kinda like it knew in a way. ***** Samsung and this updates 😭

 

 

(Edit) They called back and said the problem is a fried motherboard and it's 350€ soo I went and take it back, maybe I will buy a motherboard off eBay and fix it myself, it's already bricked soo 🤷

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Alazaren
Student
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I just got this issue during update. It is just pure amazement, updates crash customers phones and nobody cares ). No guides from offcials, nothing. 

Iyiolastrings
First Poster
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It's honestly baffling. I experienced the same issue just last week, and it's frustrating to see this becoming a global problem, yet Samsung remains completely silent!

This is a reputable brand, for crying out loud. If a problem can’t be resolved within an entire year, it really makes you question the point of investing so much just for peace of mind when it comes to your choice of mobile devices, especially when that peace turns out to be so short-lived.

Mohamad91
First Poster
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I got the same issue last week. The s22 ultra is dead now and still do bootloop. I am really disappointed and this maybe the end of trust of samsung products 

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marty42O
First Poster
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Same thing happened to me, phone froze made a loud harsh tone and went into a boot loop usually getting as far as the 2nd Samsung logo on boot up and restarting again, maybe 1 in 20 times it would get to the one ui loading screen but then restart again before actually displaying my background and asking for my pattern, and it kept boot looping until the battery ran out. I left it for a few hours and plugged it in and tried turning it on and it initially started up but within 30 seconds of me putting my pattern in and it fully loading it started boot looping again. I unplugged it and left boot looping until it discharged again and left it off for 20 min and tried again but the same thing happened it fully booted up but after 30-40 seconds froze and started boot looping, so i left it to discharge and gave up for a bit and started searching online for answers. I had kept it on me in my jeans pockets and after almost 2 days I desperately needed a number that was stored on my phone so plugged it in and tried turning it hoping I'd be able to get it on for 30 seconds again and be able to quickly get the number, however this time it stayed on and worked fine for about 20 mins and then started boot looping again. Again I left it boot looping until it discharged and left it for a few hours and tried again and it worked again, this time I made sure to only charge it for a few mins and then just left it to see how it behaved and it stayed on for a few hours and only after I used it for a bit and it got slightly warm (not hot at all, just barely warm) did it start boot looping, then while it was boot looping I tried putting it on the fridge shelf for a min just to bring it bk to room temp and watched it the whole time and after less than a min it fully booted up and again worked fine. It now works fine and I can use it for hours as long as I make sure it doesn't get warm. I've been checking the temp sensors and as long as it stays under 45-50c it works but if it gets to that temp for more than a few mins it crashes and boot loops, but as soon as I cool it, it then works again.

Before even seeing this post I was thinking that it's most likely being caused by a bad solder connection like a cracked connection and then when it warms up thermal expansion causes is to disconnect. But whatever the exact cause it definitely seems to be a hardware issue and is related to temperature
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