Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Banking Apps stuck on authenticating

(Topic created on: 29-06-2024 11:27 AM)
10561 Views
jeru31
Explorer
Options
Hi all, so after the latest update, all of a sudden all of my banking apps are stuck on authentication, I've gone into each app and reset the cache and data, I've also done a wipe partition but it's still the same, has anyone got any ideas? 

Thank you 🙏🏾
0 Likes
40 REPLIES 40
Eastman81
Explorer
Options
Same problem mate
0 Likes
Robin999
Samsung Members Star ★
Options
There was an issue yesterday regarding an outage of banking systems for several major banks. Have you contacted your banking institutions for clarification, as they could still be experiencing issues.
0 Likes
jeru31
Explorer
Options
Hi Robin, I haven't you know, can they reset the apps on there sides, it's four banks I'd have to contact which means I'd spend the rest of the day on the phone lol
0 Likes
jeru31
Explorer
Options
I hope they can get something sorted
0 Likes
Eastman81
Explorer
Options
Strangley is after the update , so I not a banking issue is an app developer issue. Some android phones are affected. Calling the bank will get you nowhere. On halifax there is scheduled an update for Sunday 30.06
0 Likes
jeru31
Explorer
Options
Ok I guess it might just be okay so given it a few days and hopefully all the banks will run an update on their apps
Solution
Eastman81
Explorer
Options
Found the problem , if you have ads block on your phone , deactivate them and then you will be able to move on.
Robin999
Samsung Members Star ★
Options
My partner is with HSBC, and she had problems viewing bank transaction data in the app, but it was resolved yesterday afternoon. I believe Halifax (Bank of Scotland) and Nationwide were also affected. It's impossible for me to say what they can and can not do with regards to fixing their IT systems, but they are definitely the best people to speak to. It's a pain, but needs must if you need to use your banking apps.
0 Likes
jeru31
Explorer
Options
I do you know, let me try it now
0 Likes