S22 Ultra keep crashing while i'm playing CODM

[Arvin_H]

My S22 Ultra keep crashing while im playing CODM, it freezes and then jump out of the game.

❗️

Phone is updated

Game is updated

Clear cache and data is done already

Uninstall and install game is done already

Phone restarted and/or turned off several times

What should i do ? Does this phone defected ? Because my CODM is work with no problem on my A71

I'm truly regret of spending this much money on this phone

Can someone help fixing this problem ?

[Patrick]

Than you should contact the app de developers. An update from them will likely fix it

[Arvin_H]

I don't that's apply, for some reasons
1- i can play on my A71 without crashing
2- my partner next to me playing CODM on s20+ with no crashing
3- i also put the screenshot of the errors that my Instagram also crashing sometimes

But i will try to put it on google if Activision can do something, which i don't think so, while almost no one has problem as i search the web

[MartijnK]

Hi @arvin, good morning.

Thank you for reaching out. Since when do you experience this? And have also checked the settings in the Game Launcher? Open the Game Launcher and press the 3-line button on the right bottom corner, choose for Game Booster and go to Game Optimalisation. Do you experience this also when you choose for a different option?

Kind regards,

Martijn

[Hunoko]

I do have same problem, but mine crashes like 2 to 3 times per day...
Honestly it has been very annoying, since I bought s22 ultra I thought it will be almost perfect, but not really

[MartijnK]

Hi @Hunoko, good morning.

Thank you for reaching out! With the S22 Ultra you got a perfect phone in your hands with lots of features and possibilities and this isn't supposed to crash for 2 or 3 times a day! What are you doing when your phone crashes? And is your phone completely up-2-date? What have you tried yourself to resolve this? 

Do you also experience this when you have started your phone in Safe Mode? With the Safe Mode you start the device without installed third-party apps, the device then only boots with standard applications. Look here for information on how to start Safe Mode on your device: https://bit.ly/3gqindd

Keep me posted, please!

Kind regards,

Martijn

[Members_XNHIR2Y]

Even I have the same problem with same game. I can't find solution for that.

[JoeyH]

Hi there, @Members_XNHIR2Y, welcome to the Community! Do you also experience this on your S22 Ultra device? Please take a look at the comment(s) above, have you already tried something to fix this? 

Kind regards,

Joey

[benjaminnicksan]

The same problem on s22 ultra i promise next i will buy Google pixel Samsung is a liar 

[MartijnK]

Hi @benjaminnicksan, good morning.

What a pity to read that you're considering to leave us! Have you also contacted the app developers? Perhaps an app update can resolve this issue for you 😇 You can also send in an error report via our Samsung Members-app. My colleagues of the R&D department will receive a log of your phone and they can investigate if this can be resolved due an update from us.

Kind regards,

Martijn