op 29-10-2024 03:31 PM
I am experiencing an urgent issue with my device and hope you can assist. I was unable to access my phone through the lock screen due to a low battery, which led the device to request a pattern lock instead of my usual biometric authentication. Unfortunately, I cannot remember the pattern and am now locked out of my phone.
This device contains extremely valuable and irreplaceable data. Losing access to it would have a lasting, profound impact on my personal and professional life, so I am seeking any possible solution that can help me unlock it without losing the stored data.
I have tried reaching out to customer service in the Netherlands, but I was informed there is no tool available for unlocking in cases like mine. If privacy restrictions limit the tools available, I kindly urge you to make an exception or direct me to a location or trusted professional in the Netherlands who can assist.
To be clear, I have access to all my account passwords; the pattern lock is the only barrier. I am currently on a 24-hour lockout and am concerned that further attempts may lead to a factory reset, which I cannot afford. I am willing to follow any procedures or security protocols necessary to verify my identity.
Please, let me know if there is a way to reset the pattern attempts or access the device without data loss. I am grateful for any assistance you can provide in helping me recover this essential information.
Opgelost! Ga naar oplossing.
op 30-10-2024 10:25 AM
op 30-10-2024 11:08 AM
There is no reset for the to be found in the next screen? (So via browser I can bypass my pattern screenlock?)
It only provides this link where I am facing difficulties finding solution best for me.
Ps was wathing yes but from distance
op 12-01-2025 10:39 PM
I have the same issue, Only I cant remember the pattern or when I changes it I put something that I can remember now. What is the solution? I don't want to loose my pictures.
op 16-01-2025 10:51 AM
Hallo @gimidido,
Thank you for your message. I hope I can help you further. The only solution is to a factory reset your device through the recovery menu. Not backed-up date will be lost. See the link below for the instruction. Feel free to send us a message again to keep us up to date and for furhter questions.
With kind regards,
Ajay