op 29-10-2024 03:31 PM
I am experiencing an urgent issue with my device and hope you can assist. I was unable to access my phone through the lock screen due to a low battery, which led the device to request a pattern lock instead of my usual biometric authentication. Unfortunately, I cannot remember the pattern and am now locked out of my phone.
This device contains extremely valuable and irreplaceable data. Losing access to it would have a lasting, profound impact on my personal and professional life, so I am seeking any possible solution that can help me unlock it without losing the stored data.
I have tried reaching out to customer service in the Netherlands, but I was informed there is no tool available for unlocking in cases like mine. If privacy restrictions limit the tools available, I kindly urge you to make an exception or direct me to a location or trusted professional in the Netherlands who can assist.
To be clear, I have access to all my account passwords; the pattern lock is the only barrier. I am currently on a 24-hour lockout and am concerned that further attempts may lead to a factory reset, which I cannot afford. I am willing to follow any procedures or security protocols necessary to verify my identity.
Please, let me know if there is a way to reset the pattern attempts or access the device without data loss. I am grateful for any assistance you can provide in helping me recover this essential information.
Opgelost! Ga naar oplossing.
op 16-01-2025 10:51 AM
Hallo @gimidido,
Thank you for your message. I hope I can help you further. The only solution is to a factory reset your device through the recovery menu. Not backed-up date will be lost. See the link below for the instruction. Feel free to send us a message again to keep us up to date and for furhter questions.
With kind regards,
Ajay
op 29-10-2024 04:06 PM
op 29-10-2024 04:22 PM
op 29-10-2024 04:31 PM
Link page does not exist...
op 29-10-2024 04:33 PM
So my current phone does not have to be unlocked to use the smart switch?
Once again I know all passwords except for the pattern.
op 29-10-2024 04:36 PM
op 29-10-2024 04:46 PM
I knew it could be reset via Google but sync was turned off check picture to see about what sync I am talking abt.
This picture is not taken from my phone. To turn this on we need code?
To unlock the phone remotely I found https://www.google.com/android/find/
So If I enter the pattern incorrectly several times I can reset it via here?
I can recall there were some attempts on trying password pattern here, but I am to afraid of the factory reset.
op 29-10-2024 07:43 PM
op 29-10-2024 07:45 PM
op 30-10-2024 09:54 AM
I don't recall having the factory reset turned ON.
I do know that I had this order of timeout:
"And then the erase button at pin code or password or pattern Money that only for the pin code pattern or ww or for ?"
I don't understand what you're tryning to explain here in your last comment @Kanjers ...