Last Feb i did the upgrade programme for the S20 Ultra and upgraded to the S21 Ultra lst night i was eligible for an upgrade. How does the phone return work and does anyone know how the payments work, will it just be the money for the S21 that comes out in Feb or will i have to pay 2 fees for both phones until Samsung receive the S20 back from me?
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Last year they sent return packaging for the phone to go back with, once received i got an email saying it was all completed and paid off.
As for the payments, according to my Klana app, my S20 payment is due on the 5th Feb and the S21 due on the same day, so it looks like i will have to pay for both until my old phone is returned?