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Original topic:

Software problems

(Topic created on: 27-11-2021 11:33 PM)
Jul03
Journeyman
Options
Galaxy S21 Series
Help since I updated the new software 26th my camera won't work just black screen all time 
0 Likes
8 REPLIES 8
xSteveuk
Black Belt 
Options
Galaxy S21 Series
Hi,
Restart phone
Check camera
If still not working
Go Settings Apps
Camera
and clear cache And data
Restart phone And try
The camera again
Jul03
Journeyman
Options
Galaxy S21 Series
I don't know how to clear cache
0 Likes
Jul03
Journeyman
Options
Galaxy S21 Series
I don't know how to clear cache
dven
Apprentice
Options
Galaxy S21 Series
Once you are in the camera app info, click storage and at the bottom there is the clear cache and data options
Jul03
Journeyman
Options
Galaxy S21 Series
Done that but still same all am getting is black screen
0 Likes
Ultra799
Journeyman
Options
Galaxy S21 Series
There are definitely issues with the upgrade should get a patch very soon report to error via this app.
Check any new camera applications.
I lose text might be webview but yours sounds different.
You get remote support use this app to contact Samsung
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dven
Apprentice
Options
Galaxy S21 Series
Have you tried running the diagnostic's in the 'get help' section of this app? It might pick something up. If it was me, I would try a factory reset? Make sure you back up before though
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GoanGeek
Hotshot
Options
Galaxy S21 Series
Make sure under settings > privacy > camera access is on
You may have toggled it off somehow.

It's a new privacy feature of android 12