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Original topic:

S21 ultra delay

(Topic created on: 31-01-2021 07:46 AM)
JamesStevenson
Explorer
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Galaxy S21 Series
So I pre ordered the s21 ultra when the pre orders opened, I picked the phantom Titanium thinking it would come early or at least at launch but after checking my order I noticing my phone was still being customised.(after launch) so I phoned Samsung yesterday only to be told that because the phantom Titanium is a limited edition model (no sign of that on the website) that my phone won't arrive until the 14th of February 😡 which is an absolute joke has anyone else had this issue with this phone model, if I knew it would take longer then I would have picked a different colour 😔
#21ultra #phantom #Titanium #preorder #unhappy 
69 REPLIES 69
Adamw969
Navigator
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Galaxy S21 Series
Mine is the same. I pre ordered the navy s21 ultra. they told me the 14th of February too. Its a joke, I cannot beleive they had no colours ready. Its not even customising, it's just a colour. I could understand if they are engraving your name on it or something.
JamesStevenson
Explorer
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Galaxy S21 Series
Exactly and you can't even change it and if you did was to you'd lose out on the pre order bonus of the buds and tag
Adamw969
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Galaxy S21 Series
no returns either on a colour
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KitKatKhas
First Poster
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Galaxy S21 Series
I was going to order the brown but when I went to it said it can take up to 4 weeks so I went for silver.
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Lliam
First Poster
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Galaxy S21 Series
I ordered mine s21 ultra through a provider and it came the next day but its just the phantom black model but not sure which one maybe fast ordering from Samsung directly or a service provider
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RobertNichol
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Galaxy S21 Series
ordered the s21 ultra in black mine came the next day, but finding it impossible to order my free buds and smart tag
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Vinny1511
Pioneer
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Galaxy S21 Series

Sadly, all of the exclusive colours in Brown, Navy and Titanium come with a 2-4 week wait. 

What's annoying, is when I ordered the titanium handset myself, it claimed it was dispatched by the 28th - I processed my order and it then told me 2-4 week wait, which I'd hoped was a mistake (Or Samsung just buying themselves some breathing space.) Now it looks like delivery will be on the 14th as selected, but it's wholly disappointing. 

I could replicate this on the website up until 4-5 days ago, with that particular model saying deliver by the 28th - So was clearly a glitch. 

I've upgraded almost every year with Samsung and am coming from the S20 Ultra, but I genuinely think this will be my last upgrade with them - My order was placed on the 14th, and there has been no update to it since then, and no one you speak with can give a concrete delivery date - So even the 14th might not be reality. 

The free gifts have been shipping requested and by the 28th, since order - No sign of those either....

 

Vinny1511
Pioneer
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Galaxy S21 Series

Did you pre order the handsrt before release ? 

The buds and tag were only available to pre orders before release date - I think if you ordered after that date, you could claim Buds Live, but without the tag. 

Where did you order from ? Samsung.com ?

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Joeeye
Hotshot
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Galaxy S21 Series
Well to be fair they did give you notice on the website if you ordered it from there that it could take 4 weeks.