search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S21 - connection error with fitbit sense 2 for on wrist calls

(Topic created on: 10-01-2023 03:51 PM)
Simon_P333
First Poster
Options

‎10-01-2023 03:51 PM - last edited ‎10-01-2023 06:42 PM by Moderator ) in 

Galaxy S21 Series

Sense 2 on wrist calls with Galaxy S21 not working - connection error.

Have been through every FAQ and community tip, including fitbit support. Works when first set up once, but then goes through to fitbit on a call, but does not connect - give a connection error until everything is removed, reset, updated etc. So not usable at present.

Am now thinking about a hard reset on the S21 as this fitbit worked on another Samsung mobile and another fitbit versa 4 did not work on the S21 phone. So am thinking maybe its a phone hardware/software issue.

 

Has anyone else experienced this.?

2 REPLIES 2
tomh57
First Poster
Options

‎19-01-2023 02:59 PM in 

Galaxy S21 Series

I'm having exactly the same issue with my s21 ultra, seems to have fitbit support scratching their heads too. Did you get it working in the end? It worked briefly for one call, but have not made it work again since. It will cancel calls no problem but just not answer them. All very frustrating

0 Likes
Simon_P333
First Poster
Options

‎19-01-2023 03:05 PM in 

Galaxy S21 Series
No luck yet. Next step is to do a Samsung full reset but am taking into a Damsung store as it will wipe all data as well so I want that backed up. I can get the fitbit to work on another phone (Samsung A51) so suspect is the Samsung S21 software or settings. Either way, fitbit should work on the S21 so interested if any one has it working
0 Likes