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Original topic:

Order cannot be found

(Topic created on: 29-12-2021 01:41 AM)
DannyA754
First Poster
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Galaxy S21 Series
I placed an order a few days ago, and my phone is supposed to be delivered soon. However, I've only received a confirmation email from Samsung and nothing else. I've tried to track my order using the Order ID on the email, but it keeps telling me that the order cannot be found. 
Does this happen often? And what should I do to find out about my order? 
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1 REPLY 1
chrismattamy
Explorer
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Galaxy S21 Series
Hi this normally happens when the item has been dispatched, for some strange reasons they delete all traces of the order once is been dispatched. This happened to my self when I ordered an s21 and to my daughter when she ordered her phone. Fingers crossed your order should be with you soon