23-11-2021 07:25 PM
My storage has been almost full for a while as Google is really slowly backing up
I was taking photos today using the single take feature and got a notification that there wasn't enough storage.
Next thing my gallery goes from 9'000 photos/videos to 10
They aren't in recycle bin, aren't backed up to Google (some of them are there as Thumbnail, but go black when opened) Not showing in dcim and I now have 30gb of free space
I am devastated, there are photos of my children's birthdays, first day at nursery, Halloween, holidays. Lots of photos for work
Can anyone advise is there any way to recover and how on earth this is possible???
23-11-2021 07:36 PM - last edited 23-11-2021 07:58 PM
23-11-2021 08:00 PM
@Members_Psc0v2Q: I'm sorry to hear that you have experienced this issue. What I'd suggest is connecting to Wi-Fi or Mobile Data, then swipe up from your Home Screen > Google (folder) > Photos, as you should find an archive of your images and videos stored here. Let me know if this helps.
23-11-2021 08:03 PM
23-11-2021 08:21 PM - last edited 23-11-2021 08:24 PM
23-11-2021 08:57 PM
Thanks, they aren't there. 30gb of space has freed up so they aren't on the phone anymore. Appreciate the suggestion though
23-11-2021 11:42 PM
24-11-2021 07:20 AM
24-11-2021 09:14 AM
Thanks, some are showing as thumbnails in Google but haven't backed up so aren't actually there when you click
24-11-2021 09:16 AM
There's nothing in recycle bin, nothing in hidden files. They are definitely gone from the phone as there's now so much free space.
I'm pretty annoyed too I pay £7.99 a month to Google for storage but it's been so slow that it isn't backed up