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Original topic:

Gallery closing

(Topic created on: 15-01-2022 05:48 PM)
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Galaxy S21 Series
Since updating to android 12 when I open the gallery and start scrolling it crashes time and time again...anyone else having these issues 
15 REPLIES 15
KholaI
Moderator
Moderator
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Galaxy S21 Series

Hey @eyeintheskyswdrone 

That's unusual, but I'd like you to try a few steps to get it working again. To begin with, head into Settings > Apps > Gallery > Storage > Clear cache. If this doesn't help, I'd like you to perform a Soft Reset by holding the Power and Volume Down buttons for around 10 seconds. It won't delete any personal data, but it will reboot your phone.

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Galaxy S21 Series
Yeah I've done that but it's still constantly doing it..
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

@eyeintheskyswdrone

 

Ive updated to Android 12 and my Gallery is working fine. 

Can you please try https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Aklima
Hotshot
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Galaxy S21 Series
No I anit facing this issue
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@eyeintheskyswdrone: Can you try opening the Gallery app > Tap the 3 lines in the bottom right > Settings > Full Screen Scrolling, and enable this feature to see if this helps? If it is already enabled, toggle it off to see if you notice an improvement. Now, head to Settings > Display > Motion Smoothness > Adaptive > Apply. Let me know how you get on. 

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Galaxy S21 Series
Ok I've just done that, I will see what happens
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Galaxy S21 Series
Hello all thanks dot all your help and advice, I'm pleased to say that it is all sorted now...
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FlyHigh111
Apprentice
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Galaxy S21 Series

How?   i.e. what worked?

I have tried:

1. Soft reset (restart)

2. Deleted Gallery cache.  Deleted Gallery data

3. Uninstalled/reinstalled  'Android System WebView' (with updates)

4. Deleted system cache ('Wipe Cache Partition' using Recovery Mode)

5. Toggled  'Full Screen Scrolling'  i.e. Enable/Disable

6. Booted to Safe Mode. Tried from there.  Gallery crashes exactly the same as when not in Safe Mode.

7. My phone, S10+ running Android 12 doesn't show:  Settings > Display > Motion Smoothness > Adaptive >  so I can't do that.

Nothing works.

Gallery crashes as soon as I scroll.  If I scroll *really* slowly, I can extend the time until it crashes, but it will still always have crashed by the time I try to sneak back to the images I want, January 2021.

I'm out of options, short of a hard reset, which I'm trying to avoid having to do.

Thanks.

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s10e_User
First Poster
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Galaxy S21 Series
Did you find the solution?
I have tried the same list without success. I have a s10e.
Based on your username and the OP username could it be related to a DJI application? I have DJI fly installed. I might try removing and seeing if it solved our problem.
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