Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Dual Messenger WhatsApp Issue not fixed until now after One UI 4.0 update

(Topic created on: 03-12-2021 05:03 AM)
Justin Hong
First Poster
Options
Galaxy S21 Series

After update OneUI 4.0 the second instance of  Whats App can't load and send photo and video. Before this update everything work perfectly, but after - sending and receiving doesn't work. And now i tried all the method on internet including clear cache and clear data, i can't even restoring my chat from backup history through my gmail anymore, it stuck at preparing to restore messages for decades. Which mean I can't use my second whatapps for work purpose! Shame on you releasing One UI 4.0 for so long but still this problem not solve at all!

9 REPLIES 9
Members_pDxdun0
First Poster
Options
Galaxy S21 Series

I've deleted the second Whatsapp and recreated it. It returned to work properly. 
The rest of apps keep crashing!

0 Likes
ironass
Big Cheese
Options
Galaxy S21 Series

I have not encountered any issues with using my second Whatsapp at all.

 

Try @Members_pDxdun0 's suggestion... see if that solves your problem.



-----------------------------------------------------------------
My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
0 Likes
Namejs
Pioneer
Options
Galaxy S21 Series

Create manual backup with restore folder permissions: Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp".  Copy folder "/Internal Storage (Dual Messenger) /Android/media/com.whatsapp_bac/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Good luck!

LightFantastic
Journeyman
Options
Galaxy S21 Series

That didn't work for me, as all it was doing was ultimately putting the same WhatsApp folder into the new com.whatsapp folder.

What did work for me was....

Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp". Copy folder "/Internal Storage/DualApp/Android/media/com.whatsapp/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Media can now be viewed, camera works in WhatsApp and backups now work.

GVdB_S21U
Apprentice
Options
Galaxy S21 Series

Thanks LightFantastic, this works for me!

0 Likes
LightFantastic
Journeyman
Options
Galaxy S21 Series
Great! 👍
0 Likes
DJ28
First Poster
Options
Galaxy S21 Series

Thank you! That worked. 

0 Likes
GBR__
First Poster
Options
Galaxy S21 Series

Thank you!

0 Likes
Ayesha92x
First Poster
Options
Galaxy S21 Series
How do i do this as I'm having issues with my dual WhatsApp
0 Likes