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Original topic:

Care+ Insurance Problem Samsung S21 Ultra

(Topic created on: 10-08-2022 06:56 PM)
Members_ZDhyipA
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Galaxy S21 Series

Hello!

A jar fell out of my cupboard recently and onto my phone (!) The inner screen was damaged meaning half of it was strobing, ANYWAY it is now fixed (goodbye £325) and I thought perhaps it might be a good idea maybe to get some insurance... so I'm trying to buy it from Samsung Care+ but it is saying I am unable to as soon as I put the phone ID.

I'm assuming because I got it fixed through Samsung, how can I let Samsung know my phone is now fixed and I would like to insure it finally? :smiling-face:

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ThatGuyJacobee
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Galaxy S21 Series
I'm pretty sure insurance is only valid for new purchases (with a certain time limit in which you have to begin the insurance) otherwise you can't. From what I found your device must not be older than 6 months (at least in the UK) in order to be able to purchase the insurance (see screenshot). 👍Screenshot_20220810-211720_Samsung Internet.jpg

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ThatGuyJacobee
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Galaxy S21 Series
I'm pretty sure insurance is only valid for new purchases (with a certain time limit in which you have to begin the insurance) otherwise you can't. From what I found your device must not be older than 6 months (at least in the UK) in order to be able to purchase the insurance (see screenshot). 👍Screenshot_20220810-211720_Samsung Internet.jpg
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