21-05-202201:05 AM - last edited 21-05-202201:24 AM
Which earbuds are you trying to connect? I've had no issues with Sony's wf-xm3 and wh-xm4, most cone with software have you made sure they're updated? They also come with specific ways of initiating pairing made, for instance you press and hold both touch pads on the xm3's. Have you tried and been successful pairing them on any other devices, phones/TVs/tablets etc? Very little information to go on to help in any definitive way .
If they are samsung earlier pods and your having problems I'm afraid to say they will be fake. I bought some from Amazon and the box looked different so before I used them I contacted Samsung to confirm they were genuine. So when you open the lid a info box pops up on your phone/tablet home screen once you have Galaxy Werable installed.