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Original topic:

White screen of death after updating software on s20 ultra

(Topic created on: 24-03-2023 12:13 AM)
First Poster
Galaxy S20 Series
I have just updated my software on my s20 ultra and within 24 hours my mobile is now useless with the White screen of death,then when I bring it to a Samsung store I was told the screen must be damaged even though there is no damage at all lol ? Forced upgrades? Taking a leaf from apples book of dodgy dealing are we huh ?
Samsung Members Star ★
Galaxy S20 Series
Have you tried starting up the phone in Safe Mode
Wiping the Partition Cashe.

Just in case it's a software bug or a rouge app

I have put the process below. It's easy to do and very quick if you follow it properly

Wiping cache partition fixes some of the bugs and improve performance by removing unwanted cache files.

Turn off your phone.

Connect your phone with a USB cable
to PC or another Samsung mobile

You will see the charging icon on your screen.
Wait till it shows charging with battery percentage.

Next, press and hold the Volume up and Side key simultaneously.
You can press the volume up button just before the Side key.
The Samsung Logo followed by
Samsung Galaxy appears on the

At this point, release the keys
Phone will boot into Android Recovery mode

In Android recovery mode, using Volume keys, choose "Wipe Cache
Partition" .

Then press Side Key to Confirm by selecting "Yes" and then press Side Key

You get "cache wipe complete" at the
bottom of the screen
Restart the phone to complete the
First Poster
Galaxy S20 Series
Thanks this has worked my mobile is working perfectly now, and the Samsung technician in the Samsung repaid store tried to convince me the screen was damaged lol 😆