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Original topic:

Secure Folder...No Forgot Password option

(Topic created on: 09-08-2023 01:31 PM)
LunaW
Apprentice
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How can I reset my Secure Folder PIN when no Forgot Password/PIN options appears and it keeps just timing me out? So frustrating. Using a Samsung S20 FE 5G mobile.

#securefolder
5 REPLIES 5
Pugs1957
Samsung Members Star ★
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Hi, if you enter an incorrect password those options should appear.
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LunaW
Apprentice
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Unfortunately not. No options appears...I just get timed put (now at 25 minutes between attempts)
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Pugs1957
Samsung Members Star ★
Options
Hmm OK, go to settings, apps, secure folder and clear data and cache, then try to log in. Hopefully the forgotten password prompt will now show up.
LunaW
Apprentice
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Thank you for trying to help....but still no luck. Now I've to wait 60 minutes till my next attempt.
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Pugs1957
Samsung Members Star ★
Options
You're welcome, that's what we're here for. Do you ever clear the system cache on your phone? This is advisable after updates. Hopefully you have a PC to connect your phone to. Here's a link but Here's the important bit.
When on the menu for clearing system cache, use the buttons to move to repair apps and tap the power button.
https://www.hardreset.info/devices/samsung/samsung-galaxy-s20-fe/wipe-cache/
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