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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 14-02-2020 07:24 PM)
Michaelolah
Journeyman
Options
Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
Dr_ic2
Navigator
Options
Galaxy S20 Series

So, just recieved this, looks like its down to me to sort this mess out - why cant someone take responsibility for this mess?

 

Good day.

We've received your complaint through our CEO Channel. We're sorry for the inconvenience that it may caused you by this matter.

We coordinated this to our relevant team and according to them there is an uncaptured payment Klarna. You may reach them for this matter to reverse your payment and place a new order again.

We appreciate your patience and understanding.
SteveJWard
Explorer
Options
Galaxy S20 Series

Complain to the CEO, I just have, now whether it gets any action, i dont know buit it cannot hurt?

 


Done. 

0 Likes
Lochaos
Navigator
Options
Galaxy S20 Series

I've been told to try again on monday by klarna as this should allow time for my first search to settle (as I was told on the phone), don't know what to do now, I do want the phone  but I don't want to go through all this ***** again, I really hope someone high up from Samsung uk or samsung Europe sorts this mess out for its upgrade customers as this is just shocking that this mess was not flagged  or the system wasn't tested before it went live, someone in charge of the integration between klarna and Samsung's website should be reprimanded.

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Grzegorz79
Navigator
Options
Galaxy S20 Series

Same problem I have and they dont know what to do now I waiting for refund   second deposit 

When I see new agreement I can't sign at all 

I'm happy I'm not alone with this problem 

0 Likes
T0ny
Journeyman
Options
Galaxy S20 Series

It would be nice if there was some form of public acknowledgement, or initial apology, regarding this issue. Do Samsung have a UK/European Customer Service champion/manager? 

Grzegorz79
Navigator
Options
Galaxy S20 Series

Every time when I ask about this problem they tell me we dont have any problem on site , if I ask klarna about this they say we know this problem on Samsung site 

 

So what next if someone have only till to February upgrade 

AdamCollins
Navigator
Options
Galaxy S20 Series

I spoke to Klarna live chat and they forwarded me to the specialists working with samsung and said they should respond within 2 days.

0 Likes
Oriorin
Journeyman
Options
Galaxy S20 Series

Like everyone else had issues from Tuesday night, 2 x 120 deposit taken, couldn't get past the "I sign this agreement " page, web page crashing etc. Checked bank this morning, deposits returned to account, so good, funnily enough though,  no credit searches evident??

Good news though, saw a post earlier about using different browsers, specifically Edge. So downloaded edge for android and "bingo", straight through, no issues, order confirmed for 10th March. AT LAST

Worth a try with Windows Edge

 

 

Kofi8991
Journeyman
Options
Galaxy S20 Series

Can I ask if you ordered on a laptop/computer or on a mobile device? 

 

Thanks

0 Likes
Oriorin
Journeyman
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Galaxy S20 Series
Hi, mobile, S10+. Allowed me to get to the bottom of the pages, where Chrome & Samsung browsers had failed.
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