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Original topic:

S20 ultra only focus when change camera mode

(Topic created on: 28/03/21 16:28)
BART_V
Apprentice
Options
Galaxy S20 Series

I have s20 ultra. When I open the camera app it start in foto mode. The phone will not focus at this point. If I put hand in front of the camera it get in focus but when I remove the hand, it goes back to the blurry background... 

When ik change mode to single shot is get in focus and when I go back to foto mode is does focus. 

I already restarted phone, did clear cach, did camera setting reset, partition clear...

As it does focus in single take it means it's software related...I have latest version of camera app. 

Does somebody have solution for this. Chat with samsung on WhatsApp was not really helpfull...

Hope somebody has idea or solution. 

Thanks Bart

20210318_113154.jpg

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7 REPLIES 7
Kris G
Navigator
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Galaxy S20 Series

i would uninstall other camera apps if you have some installed, other than that you will have to wait for another update, bcoz on my side the camera works as it supposed to

Huawei P8, Mate10Pro, P40Pro;
Samsung S20Ultra;
Xiaomi MiNote10;
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Taffyapple
Apprentice
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Galaxy S20 Series
I've got something similar. And last night's update didn't fix it. However, someone pointed out that if you tap the side of the phone it does go into focus. Ridiculous for a £1k bit of kit.
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bartverdonck
First Poster
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Galaxy S20 Series

I did clear wipe cache partition, reset alle camera settings, started in safe mode, used other app. Did full factory rest.... Still the same, in foto mode the camera does not focus on object in some distance... so just mode swap give tick noise so I assume lens activate and then I have direct focus when I return to foto it works fine... so I assume it is camera logic.... looks like focus does not react in photo mode... 

Samsung s20 ultra with crappy camera... well done samsung. I'm done with it... many complaints but via WhatsApp support they NEVER heard about it... so still no solution. 

Hope somebody get it fixed. Was working fine in the beginning so might be linked to software update?

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bartverdonck
First Poster
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Galaxy S20 Series

I already did all...wipe cache partition. Full factory reset etc so no progress...getting done with it. Wife has iphone and samsung looks aliexpress quality next to it...really consider to drop all and shift to apple for phone and tablets... no support from samsung support they NEVER heard about it... pfff 

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Kris G
Navigator
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Galaxy S20 Series

before you switch, google for problems with apple, bcoz you may find yourself in same situation but with different brand

Huawei P8, Mate10Pro, P40Pro;
Samsung S20Ultra;
Xiaomi MiNote10;
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PvtFrost
First Poster
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Galaxy S20 Series
I have the same problem and tapping the side if the phone does seem to work. Mine will not focus on 1.0x but will at 0.5x and 5.0x. Ridiculous!
bartverdonck
First Poster
Options
Galaxy S20 Series

Helpdesk tells me to send back the phone for check however don't know if it is seen as warranty.... don't want to pay 250 for new module which can have some issue later....pff no clear info at all from samsung side.

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