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S20 Ultra Crashing After update

(Topic created on: 30-08-2023 02:42 AM)
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Mugwumps1
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I installed (what I assume) was the latest security update yesterday, (29/8 Australia) now the phone is crashing every couple of hours and restarting.

Is there a problem with this update, or my phone?

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BandOfBrothers
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Was the the update direct from your Software Update section in your phone @Mugwumps1  ?

If Yes and your phone is still crashing then try >

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

As a last resort back up and factory reset. 

Send feedback via your Samsung Members App. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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